When will my order ship?
Graphic Image takes pride in processing and shipping your order as quickly as possible. Our processing times for non-personalized orders are approximately 3 to 5 business days. Our processing time for personalized orders is approximately 5 to 7 business days. Choosing an expedited method does NOT affect the processing time for the order. Graphic Image cannot be held responsible for delayed deliveries by the carrier. It is up to the carrier to deliver your package on time.
Can I change or cancel my order?
We are not able to make any changes to an order or cancel it once it has been placed.
Orders ship complete.
If there are multiple products in your order, the entire order will not ship until all products are in stock.
The item I purchased is now on sale - can I get a price adjustment?
We do not offer price adjustments at this time.
Can I exchange my product for another product?
We do not offer exchanges at this time.
How do I track my order?
Click the "My Account" icon at the top right-hand side of our site to track your order.
Delivered But Not Delivered Package
If tracking information confirms that the item has been delivered to the shipping address on the order, but you have not received your products, please contact the carrier directly and open an investigation. We cannot be held accountable for packages where tracking information states “DELIVERED” to the shipping address.
An item is missing from my shipment.
Click the "My Account" icon at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance at 1-800-232-5550.
I received the wrong product / defective product.
If you feel that you have received the wrong product or a defective product, please contact customer service within 72 hours of receiving the product. You can reach us by phone at 1-800-232-5550 (8:30 am to 5:30 pm EST, Monday - Friday) or by email firstname.lastname@example.org.
Return Policy for Non-Personalized Items
If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and all original packaging and other components included, when accompanied by an original Graphic Image receipt, invoice, or gift receipt. Without your original receipt, invoice, or gift receipt, you will be offered a merchandise credit for the lowest or discounted selling price of the item.
If the original purchase included a bonus gift, the bonus item must be returned in order to receive full credit for the original purchase price.
Returns of merchandise are accepted in original, sellable condition within 30 days of purchase for a full refund. If a return is not in the original, sellable condition, then a merchandise credit will be issued. All shipping and handling fees are non-refundable.
Return shipping is the responsibility of the customer. If you received the wrong item or a damaged item, please call customer service at 1-800-232-5550 (8:30 am to 5:30 pm EST, Monday - Friday) or email email@example.com.
Please insure your shipment as lost shipments are the sender's responsibility. Send all returns to:
Attention: Customer Service Returns
305 Spagnoli Road
Melville, NY 11747
Hold onto your shipping receipt and packing slip until you have received your refund or exchange. This receipt is your proof of returning the merchandise.
Credit card refunds will be issued on the card that was used for the original purchase. Please allow for one or two billing cycles for a refund to appear on your statement.
Return Policy for Personalized Items
Styles personalized through our monogramming program are final sale, and cannot be returned or exchanged.